Re: autom. State change
Alvaro Cordero <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKzf-ZOV5gr0Xfc=wXwvFtt-r7z9u==1jGn+uhYwKKK6uqm6OA@mail.gmail.com> |
Hello, You can use a generic agent to do the action (ticket state chage) when the event of queue move occurs to that specific queue. Regards 2016-08-11 6:41 GMT-06:00 Anton Kornexl <[email protected]>: > Hello, > > it would be nice to configure an automatic state change to closed, if a > ticket is moved to a specific queue. > > > kind regards > > Anton Kornexl > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs