Empty ticket-body in agent zoom view
Julius Haake <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CANYqM-spv5rabsOxVutkJKvQUxXZRjFaw1-K6hoLZnDYc=-NcA@mail.gmail.com> |
Dear List, I am facing a strange problem with a fresh standard setup of otrs 5.0.12. New tickets are shown empty (empty body) in AgentZoom-View. In Queue-View everything is ok, The content of the ticket (body) is visible. If I open the ticket (agentticketzoom) the body is empty. It is as if somebody would have opened an empty ticket. Queue View, everything ok: http://oi65.tinypic.com/1jw3mt.jpg Agentticketzoom, empty: http://oi65.tinypic.com/2zomamo.jpg If I switch my mailclient (outlook) to plaintext and open the ticket by mail, the body is visible, but not the auto-answer-E-Mail from OTRS! I tried three browsers (IE 11, FF 48, Chrome), everywhere the same. Its also empty if I access the customer-frontend and view the ticket. It seems to be a problem with the html-engine? Any idea? BR Julius --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs