Re: TaskID Error

Carlos Rodríguez <[email protected]> Wed, 28 Sep 2016 09:31:18 -0500
Newsgroups	gmane.comp.otrs.user
Message-ID	<[email protected]>
Hi Kent,

First, with the daemon stopped clean the cache.

It might be possible that the task table looses the values of the IDs of the tasks or that the column does not exists, my recommendation is to create a new empty database with a different name, so you can compare the schemas of ALL scheduler / daemon tables and add any missing column (if thats the case).

If you have the correct schema, you might need to assign the missing IDs manually and for sure please clean the cache again and after that start the daemon.

If this does not work, I will recommend you to get commercial support, if you are interested, don’t hessitate in contact OTRS sales department at [email protected].

((enjoy))

Carlos Rodríguez




> On Sep 28, 2016, at 9:13 AM, Kent Kollasch <[email protected]> wrote:
> 
> I had to manually reload the database from a prior dump.  I have not made any additions/changes to the code.  Everything is working except for this error.  Any idea on how I can troubleshoot this?
> 
> On 9/27/2016 5:09 PM, Carlos Rodríguez wrote:
>> Hi Kent,
>> 
>> This should only happens if you call TaskLock() without the TaskID parameter, have you change or installed something in your system?
>> 
>> ((enjoy))
>> 
>> Carlos Rodríguez
>> 
>> 
>> 
>> 
>>> On Sep 27, 2016, at 3:16 PM, Kent Kollasch <[email protected] <mailto:[email protected]>> wrote:
>>> 
>>> Has anyone seen the following error or know how to fix it?
>>> 
>>> {Error][Kernel ::System::Daemon::SchedulerDB::TaskLock][459] Need TaskID!
>>> 
>>> It's filling up my log file..
>>> 
>>> 
>>> --
>>> Kent C. Kollasch <mailto:[email protected]> <mailto:[email protected]>
>>> Director of Information Technology
>>> Art's-Way Manufacturing Co., Inc.
>>> Phone: (712) 864-0025
>>> Fax: (712) 864-3154
>>> 
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>> 
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> --
> Kent C. Kollasch <mailto:[email protected]> <mailto:[email protected]>
> Director of Information Technology
> Art's-Way Manufacturing Co., Inc.
> Phone: (712) 864-0025
> Fax: (712) 864-3154
> 
> This message may contain information that is confidential and subject to privilege.
> If you are not the intended recipient and have received this e-mail in error, please
> disregard and do not open attachments, if any. Please note that the view or opinions
> presented in this e-mail are solely those of the author.
> ---------------------------------------------------------------------
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> Archive: http://lists.otrs.org/pipermail/otrs
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