Re: Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost

On 28.09.2016 15:27, Gerald Young wrote:

> There's really no built-in provision for full discard. [...]
> A couple of ways to handle can be to create a pre-filter that
> looks up the state and does not process followup ticket.

I read https://otrs.github.io/doc/manual/admin/5.0/en/html/email-settings.html#email-receiving-filter
and I guess FollowUpArticleTypeCheck.pm might be a starting point? If a
ticket object can be created based on the incoming mail alone, and the
ticket status checked, and the filter be used to abort further processing
of replies to closed tickets... I guess I'll have to dig into the code,
then.

-Ralph
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