Re: TaskID Error

Carlos Rodríguez <[email protected]> Wed, 28 Sep 2016 10:36:57 -0500
Newsgroups	gmane.comp.otrs.user
Message-ID	<[email protected]>
Hi Kent,

I’m glad that you fix it.

((enjoy))

Carlos Rodríguez




> On Sep 28, 2016, at 10:29 AM, Kent Kollasch <[email protected]> wrote:
> 
> Hi Carlos,
> 
> There was a task scheduled in scheduler_task, GenerateDashboardStats.  I removed it and I am no longer getting the error.
> Regards,
> 
> Kent
> 
> On 9/28/2016 10:01 AM, Carlos Rodríguez wrote:
>> Hi Kent,
>> 
>> For this specific issue all scheduler_*
>> 
>> ((enjoy))
>> 
>> Carlos Rodríguez
>> 
>> 
>> 
>> 
>>> On Sep 28, 2016, at 9:52 AM, Kent Kollasch <[email protected] <mailto:[email protected]>> wrote:
>>> 
>>> Hi Carlos,
>>> 
>>> I had tried that before and it didn't help.  I just did it again and still the same problem.  I will load a test database and check the schema.  Do you have any idea which tables I should concentrate on?
>>> 
>>> Regards,
>>> 
>>> Kent
>>> 
>>> On 9/28/2016 9:31 AM, Carlos Rodríguez wrote:
>>>> Hi Kent,
>>>> 
>>>> First, with the daemon stopped clean the cache.
>>>> 
>>>> It might be possible that the task table looses the values of the IDs of the tasks or that the column does not exists, my recommendation is to create a new empty database with a different name, so you can compare the schemas of ALL scheduler / daemon tables and add any missing column (if thats the case).
>>>> 
>>>> If you have the correct schema, you might need to assign the missing IDs manually and for sure please clean the cache again and after that start the daemon.
>>>> 
>>>> If this does not work, I will recommend you to get commercial support, if you are interested, don’t hessitate in contact OTRS sales department at [email protected] <mailto:[email protected]>.
>>>> 
>>>> ((enjoy))
>>>> 
>>>> Carlos Rodríguez
>>>> 
>>>> 
>>>> 
>>>> 
>>>>> On Sep 28, 2016, at 9:13 AM, Kent Kollasch <[email protected] <mailto:[email protected]>> wrote:
>>>>> 
>>>>> I had to manually reload the database from a prior dump.  I have not made any additions/changes to the code.  Everything is working except for this error.  Any idea on how I can troubleshoot this?
>>>>> 
>>>>> On 9/27/2016 5:09 PM, Carlos Rodríguez wrote:
>>>>>> Hi Kent,
>>>>>> 
>>>>>> This should only happens if you call TaskLock() without the TaskID parameter, have you change or installed something in your system?
>>>>>> 
>>>>>> ((enjoy))
>>>>>> 
>>>>>> Carlos Rodríguez
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>>> On Sep 27, 2016, at 3:16 PM, Kent Kollasch <[email protected] <mailto:[email protected]>> wrote:
>>>>>>> 
>>>>>>> Has anyone seen the following error or know how to fix it?
>>>>>>> 
>>>>>>> {Error][Kernel ::System::Daemon::SchedulerDB::TaskLock][459] Need TaskID!
>>>>>>> 
>>>>>>> It's filling up my log file..
>>>>>>> 
>>>>>>> 
>>>>>>> --
>>>>>>> Kent C. Kollasch <mailto:[email protected]> <mailto:[email protected]>
>>>>>>> Director of Information Technology
>>>>>>> Art's-Way Manufacturing Co., Inc.
>>>>>>> Phone: (712) 864-0025
>>>>>>> Fax: (712) 864-3154
>>>>>>> 
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>>>>> --
>>>>> Kent C. Kollasch <mailto:[email protected]> <mailto:[email protected]>
>>>>> Director of Information Technology
>>>>> Art's-Way Manufacturing Co., Inc.
>>>>> Phone: (712) 864-0025
>>>>> Fax: (712) 864-3154
>>>>> 
>>>>> This message may contain information that is confidential and subject to privilege.
>>>>> If you are not the intended recipient and have received this e-mail in error, please
>>>>> disregard and do not open attachments, if any. Please note that the view or opinions
>>>>> presented in this e-mail are solely those of the author.
>>>>> ---------------------------------------------------------------------
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>>>> 
>>>> 
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>>> --
>>> Kent C. Kollasch <mailto:[email protected]> <mailto:[email protected]>
>>> Director of Information Technology
>>> Art's-Way Manufacturing Co., Inc.
>>> Phone: (712) 864-0025
>>> Fax: (712) 864-3154
>>> 
>>> This message may contain information that is confidential and subject to privilege.
>>> If you are not the intended recipient and have received this e-mail in error, please
>>> disregard and do not open attachments, if any. Please note that the view or opinions
>>> presented in this e-mail are solely those of the author.
>>> ---------------------------------------------------------------------
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>> 
>> 
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> --
> Kent C. Kollasch <mailto:[email protected]> <mailto:[email protected]>
> Director of Information Technology
> Art's-Way Manufacturing Co., Inc.
> Phone: (712) 864-0025
> Fax: (712) 864-3154
> 
> This message may contain information that is confidential and subject to privilege.
> If you are not the intended recipient and have received this e-mail in error, please
> disregard and do not open attachments, if any. Please note that the view or opinions
> presented in this e-mail are solely those of the author.
> ---------------------------------------------------------------------
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> Archive: http://lists.otrs.org/pipermail/otrs
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