Re: OTRS config

Hello,

I've tried with one of states listed in 
Ticket::Frontend::AgentTicketCompose###StateType (copy and paste)

I've tried with one state added manually .....

But Ticket::Frontend::AgentTicketCompose###StateDefault it's always "open"

I am in french and states in 
Ticket::Frontend::AgentTicketCompose###StateType are : open, close, 
pending auto and pending reminder (4 states)

When I compose one answer in frontend, 6 possibles states in french are 
displayed.

Anyway thanks to you and regards

Claude


------- Message original --------
*Sujet: *[INTERNET] Re: [otrs] OTRS config
*De : *Leonardo Certuche <[email protected]>
*Pour : *User questions and discussions about OTRS. <[email protected]>
*Date : *19/10/2016 20:29
> Hello Claude,
>
> Did you make sure that at 
> Ticket::Frontend::AgentTicketCompose###StateType you have listed the 
> state type associated to your desired default state?
>
>
> On 19 October 2016 at 08:46, claude <[email protected] 
> <mailto:[email protected]>> wrote:
>
>     Hi,
>
>     I can't change
>
>     Ticket::Frontend::AgentTicketCompose###StateDefault
>
>
>     Any idea ?
>
>     Thanks and regards
>
>     Claude
>
>
>
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