Re: OTRS config (resolved)
claude <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hello, I try "closed successful" and it's OK . Thanks Claude claude a écrit : > Hello, > > I've tried with one of states listed in > Ticket::Frontend::AgentTicketCompose###StateType (copy and paste) > > I've tried with one state added manually ..... > > But Ticket::Frontend::AgentTicketCompose###StateDefault it's always "open" > > I am in french and states in > Ticket::Frontend::AgentTicketCompose###StateType are : open, close, > pending auto and pending reminder (4 states) > > When I compose one answer in frontend, 6 possibles states in french > are displayed. > > Anyway thanks to you and regards > > Claude > > > ------- Message original -------- > *Sujet: *[INTERNET] Re: [otrs] OTRS config > *De : *Leonardo Certuche <[email protected]> > *Pour : *User questions and discussions about OTRS. <[email protected]> > *Date : *19/10/2016 20:29 >> Hello Claude, >> >> Did you make sure that at >> Ticket::Frontend::AgentTicketCompose###StateType you have listed the >> state type associated to your desired default state? >> >> >> On 19 October 2016 at 08:46, claude <[email protected] >> <mailto:[email protected]>> wrote: >> >> Hi, >> >> I can't change >> >> Ticket::Frontend::AgentTicketCompose###StateDefault >> >> >> Any idea ? >> >> Thanks and regards >> >> Claude >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> <http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> <http://lists.otrs.org/mailman/listinfo/otrs> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage:http://otrs.org/ >> Archive:http://lists.otrs.org/pipermail/otrs >> To unsubscribe:http://lists.otrs.org/mailman/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs