Re: Installation issue, can not login

Carlos García <[email protected]> Thu, 20 Oct 2016 08:10:29 -0500

Newsgroups	gmane.comp.otrs.user
Message-ID	<[email protected]>

Hi David,

I didn’t face this issue yet, IMO you can do 2 actions:

1.- Use the 'Admin::User::SetPassword’ console command to set a new password.
2.- If possible to reproduce this issue, please file a report in http://bugs.otrs.org/ <http://bugs.otrs.org/>
     including a detailed explanation how to reproduce it.

I hope this helps.

Regards,
Carlos García





> El 20/10/2016, a las 1:16 a.m., David Lang <[email protected]> escribió:
> 
> Hello everyone,
> 
> I got a problem with the installation of otrs-5.0.13. It should run on a ubuntu 16.04 server with apache as a webserver and MariaDB as database.
> 
> I followed the installation procedure on https://otrs.github.io/doc/manual/admin/stable/en/html/manual-installation-of-otrs.html until step 9. Unfortunately I’m not able login with the password provided in step 8.
> 
> Has anyone encountered that problem before?
> 
> If not, has someone an idea what causes the problem?
> 
> If asked I will provide additional information about my system.
> 
> Kind Regards,
> David
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