Re: Reordering attributes in view of new phone ticket.

Carlos Rodríguez <[email protected]> Fri, 21 Oct 2016 17:28:13 -0500
Newsgroups	gmane.comp.otrs.user
Message-ID	<[email protected]>
Hi Jesus,

You can define the order of the dynamic fields in the Admin panel in the Dynamic Field section, the order there is the default order they should appear in all the screens.

If you want to change the specific order in just one screen then I suggest to do it as Alvaro mention, look at the corresponding .tt and customize it.
http://otrs.github.io/doc/manual/developer/stable/en/html/TemplatingMechanism.html#using-templates <http://otrs.github.io/doc/manual/developer/stable/en/html/TemplatingMechanism.html#using-templates>
AgentTicketPhone.tt already have commented code to customize the order of the dynamic fields.

The best practice will be to copy the .tt file to another directory customize it and create a OPM package.
http://otrs.github.io/doc/manual/developer/stable/en/html/package-building.html <http://otrs.github.io/doc/manual/developer/stable/en/html/package-building.html>
The advantage of the package is that if you update to a new (minor) version of OTRS you can reinstall the package without loosing your changes.

The best relative path to do this customization will be in Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt



((enjoy))

Carlos Rodríguez




> On Oct 21, 2016, at 5:01 PM, Jesus Rivera <[email protected]> wrote:
> 
> Thanks for the prompt response, I am using the version 5 of OTRS, I do not know much to change themes ... I just want to use the one I have with some dynamic fields, but change the order.
> 
> 
> On 21/10/16 17:52, Alvaro Cordero wrote:
>> Hello Jesus, to do that you would need to make your own template AgentTicketPhone.tt
>> 
>> A better approach might be to use the Process Management functionality to create a process with the desired initial form.
>> 
>> Please share what OTRS Version are you using.
>> 
>> Regards.
>> 
>> 2016-10-21 15:47 GMT-06:00 Jesus Rivera <[email protected] <mailto:[email protected]>>:
>> Good evening, I have a question, as I can change the order of attributes in the view of the module New Phone ticket ??
>> 
>> That is need to change the order, for example, the default name is second, as you would to place it in the last, so the same with the dynamic fields? I want to place them anywhere. I appreciate the help very much !!!
>> 
>> 
>> 
>> 
>> PS: Excuse my bad English !! Speak Spanish.
>> 
>> 
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>> 
>> --
>> Alvaro Cordero Retana
>> Consultor de Tecnologias
>> Tel: 22585757 ext 123
>> Email: [email protected] <mailto:[email protected]>
>> 
>> 
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