Re: Reordering attributes in view of new phone ticket.
Jesus Rivera <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Thanks for the prompt response, I am using the version 5 of OTRS, I do not know much to change themes ... I just want to use the one I have with some dynamic fields, but change the order. On 21/10/16 17:52, Alvaro Cordero wrote: > Hello Jesus, to do that you would need to make your own template > AgentTicketPhone.tt > > A better approach might be to use the Process Management functionality > to create a process with the desired initial form. > > Please share what OTRS Version are you using. > > Regards. > > 2016-10-21 15:47 GMT-06:00 Jesus Rivera <[email protected] > <mailto:[email protected]>>: > > Good evening, I have a question, as I can change the order of > attributes in the view of the module New Phone ticket ?? > > That is need to change the order, for example, the default name is > second, as you would to place it in the last, so the same with the > dynamic fields? I want to place them anywhere. I appreciate the > help very much !!! > > > > PS: Excuse my bad English !! Speak Spanish. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > <http://lists.otrs.org/pipermail/otrs> > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > <http://lists.otrs.org/mailman/listinfo/otrs> > > > > > -- > /Alvaro Cordero Retana > Consultor de Tecnologias/ > /Tel: 22585757 ext 123/ > /Email:/ [email protected] <mailto:[email protected]> > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs