Re: Reordering attributes in view of new phone ticket.

Hello Jesus, to do that you would need to make your own template
AgentTicketPhone.tt

A better approach might be to use the Process Management functionality to
create a process with the desired initial form.

Please share what OTRS Version are you using.

Regards.

2016-10-21 15:47 GMT-06:00 Jesus Rivera <[email protected]>:

> Good evening, I have a question, as I can change the order of attributes
> in the view of the module New Phone ticket ??
>
> That is need to change the order, for example, the default name is second, as
> you would to place it in the last, so the same with the dynamic fields? I
> want to place them anywhere. I appreciate the help very much !!!
>
>
>
> PS: Excuse my bad English !! Speak Spanish.
>
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-- 

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]

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