Re: question about recipients from escalation notifications
Martin Gruner <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hello Lenoardo, you can now configure this in detail in the ticket notifications admin screen. Best regards, Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel OTRS 5s – Modernste Technologie und höchste Sicherheit – die neuen Features für OTRS Free, OTRS Business Solution™ und OTRS Business Solution™ Managed! Erscheinungsdatum 01. November. Jetzt entdecken! https://www.otrs.com/otrs-5s/?lang=de&utm_id=569 > Am 31.10.2016 um 17:49 schrieb Leonardo Certuche <[email protected]>: > > Hello there, > > I remember in older versions of OTRS, Escalation notification recipients were governed by any of the following two text-based configurations: > > # notify all agents who selected the queue in "my queues/custom queues" > Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue', > # notify all agents who can access the ticket with rw permissions > Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission', > > Now it seems like the GenericAgent has nothing to do with this and instead there is the following path: > > Kernel::System::Console::Command::Maint::Ticket::EscalationCheck > > But it does not allow to define who will be the recipients of the escalation notification. > > Does anyone know where can this be set in OTRS 5? > > Regards, > > Leonardo Certuche > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs