Re: show/hide dynamic fields on phone ticket

Carlos Rodríguez <[email protected]> Mon, 31 Oct 2016 17:07:22 -0600
Newsgroups	gmane.comp.otrs.user
Message-ID	<[email protected]>
I would recommend the OTRS Business Solution™ Freely Selectable Feature OTRSTicketMaskExtensions (Ticket Forms <https://www.otrs.com/otrs-business-solution-feature/ticket-forms/>), it with handle the show and hide of the dynamic fields but also the mandatory status, that is not trivial.

((enjoy))

Carlos Rodríguez




> On Oct 31, 2016, at 3:39 PM, Kent Kollasch <[email protected]> wrote:
> 
> the last problem is setting/removing the class Validate_Required for the dynamic fields.  If I set it in sysconfig to manditory, I need to be able to clear this if the field isn't being shown.
> 
> On 10/31/2016 3:32 PM, Kent Kollasch wrote:
>> I figured it out...  Works pretty good...
>> 
>> ### shows dynamic fields based on ticket type ###
>>        switch ($('#TypeID').val() ) {
>>              case "4":
>>                  document.getElementById('id Supervisor').style.display = 'block';
>>                  document.getElementById('id Department').style.display = 'block';
>>                  document.getElementById('id ProdLine').style.display = 'block';
>>                  document.getElementById('id Item').style.display = 'block';
>>                  document.getElementById('id Problem').style.display = 'block';
>>                  document.getElementById('id Solution').style.display = 'block';
>>              break;
>> 
>>         default:
>>                  document.getElementById('id Supervisor').style.display = 'none';
>>                  document.getElementById('id Department').style.display = 'none';
>>                  document.getElementById('id ProdLine').style.display = 'none';
>>                  document.getElementById('id Item').style.display = 'none';
>>                  document.getElementById('id Problem').style.display = 'none';
>>                  document.getElementById('id Solution').style.display = 'none';
>>              break;
>>        }
>> 
>> [% RenderBlockStart("DynamicField") %]
>>                         <div id="id [% Data.Name %]" style="display:none;" class="Row Row_DynamicField_[% Data.Name | html %]" className="TicketFreeText Validate_Required ServerError" >
>>                             [% Data.Label %]<div class="Field">[% Data.Field %]</div>
>>                             <div class="Clear"></div>
>>                         </div>
>> [% RenderBlockEnd("DynamicField") %]
>> 
>> 
>> On 10/31/2016 3:12 PM, Kent Kollasch wrote:
>>> Hi,
>>> 
>>> I'm trying to show/hide dynamic fields on new phone ticket based on ticket type.
>>> 
>>> I'm having mixed results, only the first dynamic field shows up, the rest stay hidden.  I've add the following to Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt.
>>> [% RenderBlockStart("TicketType") %]
>>>                     <label class="Mandatory" for="TypeID"><span class="Marker">*</span> [% Translate("Type") | html %]:</label>
>>>                     <div class="Field">
>>>                         [% Data.TypeStrg %]
>>>                         <div id="TypeIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
>>>                         <div id="TypeIDServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
>>> 
>>> [% WRAPPER JSOnDocumentComplete %]
>>> <script type="text/javascript">//<![CDATA[
>>>     $('#TypeID').bind('change', function (Event) {
>>>         Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'TypeID', ['Dest', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
>>> 
>>> ### shows dynamic fields based on ticket type ###
>>>        switch ($('#TypeID').val() ) {
>>>              case "4":
>>>                  document.getElementById('id name').style.display = 'block';
>>>              break;
>>> 
>>>         default:
>>>                   document.getElementById('id name').style.display = 'none';
>>>        }
>>> 
>>>     });
>>> //]]></script>
>>> [% END %]
>>> 
>>> 
>>> [% RenderBlockStart("DynamicField") %]
>>>                         <div id="id name" style="display:none;" class="Row Row_DynamicField_[% Data.Name | html %]" className="TicketFreeText Validate_Required ServerError" >
>>>                             [% Data.Label %]<div class="Field">[% Data.Field %]</div>
>>>                             <div class="Clear"></div>
>>>                         </div>
>>> [% RenderBlockEnd("DynamicField") %]
>>> 
>>> Thanks,
>>> Kent
>>> --
>>> Kent C. Kollasch <mailto:[email protected]> <mailto:[email protected]>
>>> Director of Information Technology
>>> Art's-Way Manufacturing Co., Inc.
>>> Phone: (712) 864-0025
>>> Fax: (712) 864-3154
>>> 
>>> This message may contain information that is confidential and subject to privilege.
>>> If you are not the intended recipient and have received this e-mail in error, please
>>> disregard and do not open attachments, if any. Please note that the view or opinions
>>> presented in this e-mail are solely those of the author.
>>> 
>>> 
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>> --
>> Kent C. Kollasch <mailto:[email protected]> <mailto:[email protected]>
>> Director of Information Technology
>> Art's-Way Manufacturing Co., Inc.
>> Phone: (712) 864-0025
>> Fax: (712) 864-3154
>> 
>> This message may contain information that is confidential and subject to privilege.
>> If you are not the intended recipient and have received this e-mail in error, please
>> disregard and do not open attachments, if any. Please note that the view or opinions
>> presented in this e-mail are solely those of the author.
>> 
>> 
>> ---------------------------------------------------------------------
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>> Archive: http://lists.otrs.org/pipermail/otrs <http://lists.otrs.org/pipermail/otrs>
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> --
> Kent C. Kollasch <mailto:[email protected]> <mailto:[email protected]>
> Director of Information Technology
> Art's-Way Manufacturing Co., Inc.
> Phone: (712) 864-0025
> Fax: (712) 864-3154
> 
> This message may contain information that is confidential and subject to privilege.
> If you are not the intended recipient and have received this e-mail in error, please
> disregard and do not open attachments, if any. Please note that the view or opinions
> presented in this e-mail are solely those of the author.
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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