Re: show/hide dynamic fields on phone ticket
Kent Kollasch <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
the last problem is setting/removing the class Validate_Required for the
dynamic fields. If I set it in sysconfig to manditory, I need to be
able to clear this if the field isn't being shown.
On 10/31/2016 3:32 PM, Kent Kollasch wrote:
>
> I figured it out... Works pretty good...
>
> ### shows dynamic fields based on ticket type ###
> switch ($('#TypeID').val() ) {
> case "4":
> document.getElementById('id
> Supervisor').style.display = 'block';
> document.getElementById('id
> Department').style.display = 'block';
> document.getElementById('id ProdLine').style.display
> = 'block';
> document.getElementById('id Item').style.display =
> 'block';
> document.getElementById('id Problem').style.display =
> 'block';
> document.getElementById('id Solution').style.display
> = 'block';
> break;
>
> default:
> document.getElementById('id
> Supervisor').style.display = 'none';
> document.getElementById('id
> Department').style.display = 'none';
> document.getElementById('id ProdLine').style.display
> = 'none';
> document.getElementById('id Item').style.display =
> 'none';
> document.getElementById('id Problem').style.display =
> 'none';
> document.getElementById('id Solution').style.display
> = 'none';
> break;
> }
>
>
> [% RenderBlockStart("DynamicField") %]
> <div id="id [% Data.Name %]"
> style="display:none;" class="Row Row_DynamicField_[% Data.Name | html
> %]" className="TicketFreeText Validate_Required ServerError" >
> [% Data.Label %]<div class="Field">[%
> Data.Field %]</div>
> <div class="Clear"></div>
> </div>
> [% RenderBlockEnd("DynamicField") %]
>
>
>
> On 10/31/2016 3:12 PM, Kent Kollasch wrote:
>>
>> Hi,
>>
>> I'm trying to show/hide dynamic fields on new phone ticket based on
>> ticket type.
>>
>> I'm having mixed results, only the first dynamic field shows up, the
>> rest stay hidden. I've add the following to
>> Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt.
>>
>> [% RenderBlockStart("TicketType") %]
>> <label class="Mandatory" for="TypeID"><span
>> class="Marker">*</span> [% Translate("Type") | html %]:</label>
>> <div class="Field">
>> [% Data.TypeStrg %]
>> <div id="TypeIDError"
>> class="TooltipErrorMessage"><p>[% Translate("This field is
>> required.") | html %]</p></div>
>> <div id="TypeIDServerError"
>> class="TooltipErrorMessage"><p>[% Translate("This field is
>> required.") | html %]</p></div>
>>
>> [% WRAPPER JSOnDocumentComplete %]
>> <script type="text/javascript">//<![CDATA[
>> $('#TypeID').bind('change', function (Event) {
>> Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate',
>> 'TypeID', ['Dest', 'NewUserID', 'NewResponsibleID', 'NextStateID',
>> 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To',
>> 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
>>
>> ### shows dynamic fields based on ticket type ###
>> switch ($('#TypeID').val() ) {
>> case "4":
>> document.getElementById('id name').style.display =
>> 'block';
>> break;
>>
>> default:
>> document.getElementById('id name').style.display =
>> 'none';
>> }
>>
>> });
>> //]]></script>
>> [% END %]
>>
>>
>> [% RenderBlockStart("DynamicField") %]
>> <div id="id name" style="display:none;"
>> class="Row Row_DynamicField_[% Data.Name | html %]"
>> className="TicketFreeText Validate_Required ServerError" >
>> [% Data.Label %]<div class="Field">[%
>> Data.Field %]</div>
>> <div class="Clear"></div>
>> </div>
>> [% RenderBlockEnd("DynamicField") %]
>>
>> Thanks,
>> Kent
>> --
>> Kent C. Kollasch<mailto:[email protected]>
>> Director of Information Technology
>> Art's-Way Manufacturing Co., Inc.
>> Phone: (712) 864-0025
>> Fax: (712) 864-3154
>>
>> This message may contain information that is confidential and subject to privilege.
>> If you are not the intended recipient and have received this e-mail in error, please
>> disregard and do not open attachments, if any. Please note that the view or opinions
>> presented in this e-mail are solely those of the author.
>>
>>
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>
> --
> Kent C. Kollasch<mailto:[email protected]>
> Director of Information Technology
> Art's-Way Manufacturing Co., Inc.
> Phone: (712) 864-0025
> Fax: (712) 864-3154
>
> This message may contain information that is confidential and subject to privilege.
> If you are not the intended recipient and have received this e-mail in error, please
> disregard and do not open attachments, if any. Please note that the view or opinions
> presented in this e-mail are solely those of the author.
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
--
Kent C. Kollasch <mailto:[email protected]>
Director of Information Technology
Art's-Way Manufacturing Co., Inc.
Phone: (712) 864-0025
Fax: (712) 864-3154
This message may contain information that is confidential and subject to privilege.
If you are not the intended recipient and have received this e-mail in error, please
disregard and do not open attachments, if any. Please note that the view or opinions
presented in this e-mail are solely those of the author.
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