Re: show/hide dynamic fields on phone ticket
Dimitrakakis Georgios <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
I am interested in this as well but what do you mean by "freely selectable feature"? Can it be installed without an OTRS Business Solution license and how? Regards, G. From: otrs [mailto:[email protected]] On Behalf Of Carlos Rodriguez Sent: Tuesday, November 01, 2016 1:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] show/hide dynamic fields on phone ticket I would recommend the OTRS Business Solution(tm) Freely Selectable Feature OTRSTicketMaskExtensions (Ticket Forms<https://www.otrs.com/otrs-business-solution-feature/ticket-forms/>), it with handle the show and hide of the dynamic fields but also the mandatory status, that is not trivial. ((enjoy)) Carlos Rodríguez On Oct 31, 2016, at 3:39 PM, Kent Kollasch <[email protected]<mailto:[email protected]>> wrote: the last problem is setting/removing the class Validate_Required for the dynamic fields. If I set it in sysconfig to manditory, I need to be able to clear this if the field isn't being shown. On 10/31/2016 3:32 PM, Kent Kollasch wrote: I figured it out... Works pretty good... ### shows dynamic fields based on ticket type ### switch ($('#TypeID').val() ) { case "4": document.getElementById('id Supervisor').style.display = 'block'; document.getElementById('id Department').style.display = 'block'; document.getElementById('id ProdLine').style.display = 'block'; document.getElementById('id Item').style.display = 'block'; document.getElementById('id Problem').style.display = 'block'; document.getElementById('id Solution').style.display = 'block'; break; default: document.getElementById('id Supervisor').style.display = 'none'; document.getElementById('id Department').style.display = 'none'; document.getElementById('id ProdLine').style.display = 'none'; document.getElementById('id Item').style.display = 'none'; document.getElementById('id Problem').style.display = 'none'; document.getElementById('id Solution').style.display = 'none'; break; } [% RenderBlockStart("DynamicField") %] <div id="id [% Data.Name %]" style="display:none;" class="Row Row_DynamicField_[% Data.Name | html %]" className="TicketFreeText Validate_Required ServerError" > [% Data.Label %]<div class="Field">[% Data.Field %]</div> <div class="Clear"></div> </div> [% RenderBlockEnd("DynamicField") %] On 10/31/2016 3:12 PM, Kent Kollasch wrote: Hi, I'm trying to show/hide dynamic fields on new phone ticket based on ticket type. I'm having mixed results, only the first dynamic field shows up, the rest stay hidden. I've add the following to Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt. [% RenderBlockStart("TicketType") %] <label class="Mandatory" for="TypeID"><span class="Marker">*</span> [% Translate("Type") | html %]:</label> <div class="Field"> [% Data.TypeStrg %] <div id="TypeIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div> <div id="TypeIDServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div> [% WRAPPER JSOnDocumentComplete %] <script type="text/javascript">//<![CDATA[ $('#TypeID').bind('change', function (Event) { Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'TypeID', ['Dest', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]); ### shows dynamic fields based on ticket type ### switch ($('#TypeID').val() ) { case "4": document.getElementById('id name').style.display = 'block'; break; default: document.getElementById('id name').style.display = 'none'; } }); //]]></script> [% END %] [% RenderBlockStart("DynamicField") %] <div id="id name" style="display:none;" class="Row Row_DynamicField_[% Data.Name | html %]" className="TicketFreeText Validate_Required ServerError" > [% Data.Label %]<div class="Field">[% Data.Field %]</div> <div class="Clear"></div> </div> [% RenderBlockEnd("DynamicField") %] Thanks, Kent -- Kent C. Kollasch <mailto:[email protected]><mailto:[email protected]> Director of Information Technology Art's-Way Manufacturing Co., Inc. Phone: (712) 864-0025 Fax: (712) 864-3154 This message may contain information that is confidential and subject to privilege. If you are not the intended recipient and have received this e-mail in error, please disregard and do not open attachments, if any. Please note that the view or opinions presented in this e-mail are solely those of the author. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Kent C. Kollasch <mailto:[email protected]><mailto:[email protected]> Director of Information Technology Art's-Way Manufacturing Co., Inc. Phone: (712) 864-0025 Fax: (712) 864-3154 This message may contain information that is confidential and subject to privilege. If you are not the intended recipient and have received this e-mail in error, please disregard and do not open attachments, if any. Please note that the view or opinions presented in this e-mail are solely those of the author. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Kent C. Kollasch <mailto:[email protected]><mailto:[email protected]> Director of Information Technology Art's-Way Manufacturing Co., Inc. Phone: (712) 864-0025 Fax: (712) 864-3154 This message may contain information that is confidential and subject to privilege. If you are not the intended recipient and have received this e-mail in error, please disregard and do not open attachments, if any. 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