Re: Reports by agents
Gerald Young <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKk-oUJGwSBcLAaQ=o9JO2HOoWw97m9H7eG+kjOAZjqCJHPwyA@mail.gmail.com> |
A supervisor can use "Note" with next state "closed successful", which will not change owner of ticket. On Wed, Feb 8, 2017 at 11:24 AM, Jesus Rivera <[email protected]> wrote: > Good morning, I would like to generate reports on how many tickets an agent makes, but according to our way of working, there is a supervisor who closes the ticket, the problem is that when the ticket is closed, it is left with the owner of the ticket, there will be some form That a person closes a ticket without being left as owner? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs