Re: Reports by agents
Jesus Rivera <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Thanks for the reply, interesting proposal, but how do I get that field of change of state when it is going to make the note? Since I do not see that field, where I enable that field to change state? On 09/02/17 10:29, Gerald Young wrote: > A supervisor can use "Note" with next state "closed successful", which > will not change owner of ticket. > > On Wed, Feb 8, 2017 at 11:24 AM, Jesus Rivera > <[email protected] <mailto:[email protected]>> wrote: > > Good morning, I would like to generate reports on how many tickets > an agent makes, but according to our way of working, there is a > supervisor who closes the ticket, the problem is that when the > ticket is closed, it is left with the owner of the ticket, there > will be some form That a person closes a ticket without being left > as owner? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > <http://lists.otrs.org/pipermail/otrs> > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > <http://lists.otrs.org/mailman/listinfo/otrs> > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs