Re: choose language for answers

Hello Susan,

We're working with german and english people here and we solved it by 
using a mulit-language signature and have the templates in german or 
english (each prefaced with either de_ or en_<templatename>).

Salutation will be left blank and is handled through the template.


Regards,
Andreas

Am 11.04.2017 um 13:35 schrieb Susan Dittmar:
> Dear list,
>
> my search ability failed me...
>
> We have customers around the world, so our agents would like to choose
> the language for answers on a case by case basis. As to templates, it's
> just a matter of adding more of those. But how can I have OTRS make the
> correct choice as to salutation and signature?
>
> Any hints welcome.
>
> Thanks in advance,
>
> Susan Dittmar
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