Embedded images missing in ticket (No $ENV)
Ralf Hildebrandt <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Today I received a ticket with two inline images. Both are
displayed as a broken image icon. If I use "open image in new tab",
I'm getting this URL:
https://otrs.charite.de/otrs/No-$ENV%7B
with the error message:
---- snip ----
Not Found
The requested URL /otrs/No-$ENV{ was not found on this server.
Apache/2.4.25 (Ubuntu) Server at otrs.charite.de Port 443
---- snip ----
Other users can display the ticket just fine, they get the URL:
https://otrs.charite.de/otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=434212;FileID=3
The unformatted view shows that two inline images are embedded.
Shift reload (twice!) strangely fixed the display issue for me.
--
Ralf Hildebrandt Charite Universitätsmedizin Berlin
[email protected] Campus Benjamin Franklin
https://www.charite.de Hindenburgdamm 30, 12203 Berlin
Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155
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