Re: Embedded images missing in ticket (No $ENV)
Martin Gruner <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hello Ralf, do you have any customizations / packages in your system? If not, this would be a bug. In this case, please open a bug report at bugs.otrs.org and attach an example raw email so that we can reproduce the problem. Thanks and best regards, Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Integrierter Kalender, komplett verschlüsselte Kommunikation und vieles mehr! Die neue OTRS 5s mit Features für OTRS Free, OTRS Business Solution™ und OTRS Business Solution™ Managed ist jetzt verfügbar! Mehr erfahren: https://www.otrs.com/otrs-5s/?lang=de&utm_id=569 > Am 25.04.2017 um 13:42 schrieb Ralf Hildebrandt <[email protected]>: > > Today I received a ticket with two inline images. Both are > displayed as a broken image icon. If I use "open image in new tab", > I'm getting this URL: > > https://otrs.charite.de/otrs/No-$ENV%7B > > with the error message: > > ---- snip ---- > Not Found > > The requested URL /otrs/No-$ENV{ was not found on this server. > > Apache/2.4.25 (Ubuntu) Server at otrs.charite.de Port 443 > ---- snip ---- > > Other users can display the ticket just fine, they get the URL: > > https://otrs.charite.de/otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=434212;FileID=3 > > The unformatted view shows that two inline images are embedded. > Shift reload (twice!) strangely fixed the display issue for me. > > -- > Ralf Hildebrandt Charite Universitätsmedizin Berlin > [email protected] Campus Benjamin Franklin > https://www.charite.de Hindenburgdamm 30, 12203 Berlin > Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs