Re: Bad Performance

Hello Aledr,

Is the seconds Attachment especially large or in any other way 
"special"? (Characters in filenames, etc...)
That could be an issue.

Also: Check if you're saving attachments on the Filesystem or in the 
Database and log the corresponding events.

Regards,
Andreas

Am 03.06.2017 um 00:49 schrieb aledr:
> Hi!
>
> Had some complains about performance and noticed that:
>
> otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=1 
> <http://index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=1>
> Took 99ms
>
> otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=2 
> <http://index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=2>
> Took 30s
>
> What would be the reason?
>
> Thanks.
> -- 
> [ ]'s
> Aledr - Alexandre
>
>
>
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