Re: Disable the button reply for tickets closed

Hi ,

   This solution only block the option Reply for Agents, but I´d like to
block the button Reply for Customer.
   I tried to use in Action the option 'CustomerTicketZoom',
'ReplyCustomerTicket', 'Reply', 'ReplyButton', 'RichText' and I am able to
see yet the reply button.
   Do you have any idea as I can disable this button?

Regards,



On Tue, May 30, 2017 at 4:49 PM, Florian Edlhuber <[email protected]>
wrote:

> Hi,
>
> 29.05.2017 22:59 - Moises Silva schrieb:
> >   Is there anyone that know if possible to disable the option reply
> > for tickets with states "closed successful", "closed unsuccessful" and
> > "closed with workaround"?
>
> have a look here
> http://doc.otrs.com/doc/manual/admin/stable/en/html/
> customization.html#acl-reference
>
>
>     Properties => {
>         Ticket => {
>             State => ['closed successful', 'closed unsuccessful', 'closed with workaround'],
>
>     PossibleNot => {
>          Action => ['AgentTicketCompose'],
>
>
> should work fine :-)
>
> --
> Florian
>
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