Re: Disable the button reply for tickets closed

Hello,

You can very easily disable the Reply button in Customer Frontend for closed tickets, using Follow up Option in Queue administration. Just set the setting to Reject for all Queues and Customer will not be able to reply on closed ticket.

[cid:[email protected]]

Martin Jerga
ITSM Consultant
Tempest a.s.
tel: +421917792942

From: otrs [mailto:[email protected]] On Behalf Of Moises Silva
Sent: Tuesday, June 6, 2017 8:05 PM
To: User questions and discussions about OTRS. <[email protected]>
Subject: Re: [otrs] Disable the button reply for tickets closed

Hi ,

   This solution only block the option Reply for Agents, but I´d like to block the button Reply for Customer.
   I tried to use in Action the option 'CustomerTicketZoom', 'ReplyCustomerTicket', 'Reply', 'ReplyButton', 'RichText' and I am able to see yet the reply button.
   Do you have any idea as I can disable this button?

Regards,



On Tue, May 30, 2017 at 4:49 PM, Florian Edlhuber <[email protected]<mailto:[email protected]>> wrote:
Hi,

29.05.2017 22:59 - Moises Silva schrieb:
>   Is there anyone that know if possible to disable the option reply
> for tickets with states "closed successful", "closed unsuccessful" and
> "closed with workaround"?

have a look here
http://doc.otrs.com/doc/manual/admin/stable/en/html/customization.html#acl-reference


    Properties => {

        Ticket => {

            State => ['closed successful', 'closed unsuccessful', 'closed with workaround'],

    PossibleNot => {

         Action => ['AgentTicketCompose'],

should work fine :-)

--
Florian

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