Re: Disable the button reply for tickets closed

Hi Martin,

  Thanks your assistance and I had success with your update.

Regards,
Moises

On Wed, Jun 7, 2017 at 3:28 AM, Martin JERGA <[email protected]>
wrote:

> Hello,
>
>
>
> You can very easily disable the Reply button in Customer Frontend for
> closed tickets, using Follow up Option in Queue administration. Just set
> the setting to Reject for all Queues and Customer will not be able to reply
> on closed ticket.
>
>
>
>
>
> Martin Jerga
>
> ITSM Consultant
>
> Tempest a.s.
>
> tel: +421917792942 <+421%20917%20792%20942>
>
>
>
> *From:* otrs [mailto:[email protected]] *On Behalf Of *Moises
> Silva
> *Sent:* Tuesday, June 6, 2017 8:05 PM
> *To:* User questions and discussions about OTRS. <[email protected]>
> *Subject:* Re: [otrs] Disable the button reply for tickets closed
>
>
>
> Hi ,
>
>
>
>    This solution only block the option Reply for Agents, but I´d like to
> block the button Reply for Customer.
>
>    I tried to use in Action the option 'CustomerTicketZoom',
> 'ReplyCustomerTicket', 'Reply', 'ReplyButton', 'RichText' and I am able to
> see yet the reply button.
>
>    Do you have any idea as I can disable this button?
>
>
>
> Regards,
>
>
>
>
>
>
>
> On Tue, May 30, 2017 at 4:49 PM, Florian Edlhuber <[email protected]>
> wrote:
>
> Hi,
>
> 29.05.2017 22:59 - Moises Silva schrieb:
>
> >   Is there anyone that know if possible to disable the option reply
> > for tickets with states "closed successful", "closed unsuccessful" and
> > "closed with workaround"?
>
> have a look here
> http://doc.otrs.com/doc/manual/admin/stable/en/html/
> customization.html#acl-reference
>
>
>     Properties => {
>
>         Ticket => {
>
>             State => ['closed successful', 'closed unsuccessful', 'closed with workaround'],
>
>     PossibleNot => {
>
>          Action => ['AgentTicketCompose'],
>
>
> should work fine :-)
>
> --
> Florian
>
>
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