Re: Global Saved Search Profile

Hi Juan,

Thanks for the help. I'll look into it. Maybe if I have enough time I'll 
be able to port it to OTRS 5.

Cheers,
Pedro


On 13 Jul 2017, at 6:47, Juan Manuel Clavero Almirón wrote:

> Dear Pedro,
> I've seen in opar a package that I think may be useful: 
> https://opar.perl-services.de/dist/CopySearchTemplates-4.0.1
>
> The main problem it's not updated to OTRS 5.
>
> Atentamente,
> Juan Clavero
> _______________________________________________
> Oficina de Tecnologies de la Informació i Comunicació
> IB-SALUT
> Telf. 971 426 530 ext. 3127
>
> -----Mensaje original-----
> De: otrs [mailto:[email protected]] En nombre de Pedro Lobo
> Enviado el: miércoles, 12 de julio de 2017 22:42
> Para: User questions and discussions about OTRS. <[email protected]>
> Asunto: [otrs] Global Saved Search Profile
>
> Hi,
>
> I've created a few saved search profiles in OTRS (namely for tickets). 
> I then shared these profile links with other users, but when then 
> access the link, the search filters are empty or not selected. Is 
> there a way of generating a global search profile? I want all agents 
> to have access to the same search profiles.
>
> Cheers,
> Pedro
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