Ticket Notification Wildcard Filter
"Nick Lapp, CGEIT" <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
I'm using OTRS 5.0.19 and would like to set up a ticket notification email that goes out when a new ticket is created where the CustomerID on the ticket starts with "STU-MCSD-". I've tried using the wildcard STU-MCSD-* just like I'm using in the generic agent but it doesn't seem to be working. Does the ticket filter in ticket notification management accept wildcards? I've also tried a regular expression which didn't work either. Is the another way to accomplish this? Nick --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs