Re: GenericInterface REST JSON format question
Roy Kaldung <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hi Carlos, > On Aug 29, 2017, at 10:14 PM, Carlos Alberto Diana <[email protected]> wrote: > > How can I send a Notification to user, when he answers an email that informs him that the ticket is closed, saying him that current state is again open? (due to his reply) AFAIK you can’t send sth to a user. You can only update a ticket’s attribute, e.g. a dynamic field, which triggers a notification. - Roy --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs