Re: OTRS6b1 - how to force OTRS outbound connections, to go via proxy?

Hello Renée,

thanks for your help! Unfortunately the problem still exists. Package::Proxy setting overwrites "WebUserAgent::Proxy". I have them both set, but nothing changes.
e.g. (no proxy mentioned?):

---------
$ ./otrs.Console.pl Maint::CloudServices::ConnectionCheck
Checking OTRS cloud service connectivity...
Sending request with the following options:
  Timeout: 15 second(s)
---------

I've googled some hits, that demonstrate proxy setting in place, like this one:

---------
[root@OTRS otrs]# bin/otrs.CheckCloudServices.pl
Sending request with the following options:
  Proxy Address: http://127.0.0.1
  Proxy Port: 3128
  Timeout: 15 second(s)
---------

How can I achieve this?

Best regards,

Alex

> On 20. nov. 2017, at 09:21, Renee B <[email protected]> wrote:
> 
> Hi Alex,
> 
> there are more Proxy settings in the SysConfig. E.g. Framework -> Core::WebUserAgent -> WebUserAgent::Proxy
> 
> Try to set those settings, too.
> 
> Kind regards,
> Renée
> 
> Am 20.11.2017 um 09:08 schrieb Alex Mihičinac:
>> Hi all,
>> 
>> can someone tell me, if it's possible to force OTRS's outbound connections to go via proxy? My otrsbox has no direct internet connection, so all connections need to go via proxy. Now I'd like to test v6b1 and it's working slow as hell, since it's waiting for network timeout of this specific connection:
>> 
>> tcp        0      1 otrsbox:55984   portal-nodef04.ot:https SYN_SENT
>> 
>> Until now, I have tried those scenarios and unfortunately none of them worked:
>> 
>> - env setting
>> 	export https_proxy=http://proxybox:3128 <http://proxybox:3128/>
>> 	export http_proxy=http://proxybox:3128 <http://proxybox:3128/>
>> 
>> - iptables
>> 	-A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT --to-destination proxybox:3128
>> 	-A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT --to-destination proxybox:3128
>> 
>> - apache
>> 	ProxyRemote * http://proxybox:3128 <http://proxybox:3128/> <http://proxybox:3128/> <http://proxybox:3128/>
>> 
>> - otrs
>> 	$Self->{'Package::Proxy'} = 'http://proxybox:3128/ <http://proxybox:3128/>';
>> 
>> Any hint more than welcome!
>> 
>> Best regards,
>> 
>> Alex
>> 
>> 
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/>
>> Archive: http://lists.otrs.org/pipermail/otrs <http://lists.otrs.org/pipermail/otrs>
>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs <http://lists.otrs.org/mailman/listinfo/otrs>
> 
> -- 
> Perl / OTRS development: http://perl-services.de <http://perl-services.de/>
> OTRS AddOn repository: http://opar.perl-services.de <http://opar.perl-services.de/>---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs