Re: OTRS6b1 - how to force OTRS outbound connections, to go via proxy?

Hi Alex,

there are more Proxy settings in the SysConfig. E.g. Framework ->
Core::WebUserAgent -> WebUserAgent::Proxy

Try to set those settings, too.

Kind regards,
Renée

Am 20.11.2017 um 09:08 schrieb Alex Mihičinac:
> Hi all,
>
> can someone tell me, if it's possible to force OTRS's outbound connections to go via proxy? My otrsbox has no direct internet connection, so all connections need to go via proxy. Now I'd like to test v6b1 and it's working slow as hell, since it's waiting for network timeout of this specific connection:
>
> tcp        0      1 otrsbox:55984   portal-nodef04.ot:https SYN_SENT
>
> Until now, I have tried those scenarios and unfortunately none of them worked:
>
> - env setting
> 	export https_proxy=http://proxybox:3128
> 	export http_proxy=http://proxybox:3128
>
> - iptables
> 	-A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT --to-destination proxybox:3128
> 	-A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT --to-destination proxybox:3128
>
> - apache
> 	ProxyRemote * http://proxybox:3128 <http://proxybox:3128/>
>
> - otrs
> 	$Self->{'Package::Proxy'} = 'http://proxybox:3128/';
>
> Any hint more than welcome!
>
> Best regards,
>
> Alex
>
>
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