Re: MailAccountFetch stopped working

Hi Santiago,

the OTRS Daemon has its own log as its a detached process, please take a look at var/log/Daemon from your OTRS directory, you might get more information there.

((enjoy))

Carlos Rodríguez




> On Dec 5, 2017, at 4:42 AM, Santiago DIEZ <[email protected]> wrote:
> 
> Hi,
> 
> We've been happily using OTRS 5.0.20 on Debian 8.8 for 6 month now.
> 
> We've made no change at all (it's only 3 of us) to the config but last
> night, the program stopped fetching emails.
> 
> I can still manually fetch emails going to
> otrs/index.pl?Action=AdminMailAccount and clicking on [Fetch mail] but
> it only download 10-15 at a time.
> 
> The cron was set as follow (on July 20th) :
> Daemon::SchedulerCronTaskManager::Task###MailAccountFetch
> - Function = Execute
> - MaximumParallelInstances = 1
> - Module = Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch
> - Schedule = * * * * *
> - TaskName = MailAccountFetch
> 
> There is NO error message in otrs/index.pl?Action=AdminLog.
> 
> I've tried the following :
> 
> 1) Restart daemon > No luck
> sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop
> sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl start
> 
> 2) Empty the cache > No luck
> sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
> 
> 3) Restart daemon and mysql and empty the cache > No luck
> sudo /opt/otrs/bin/Cron.sh stop otrs
> sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop
> sudo /etc/init.d/mysql stop
> sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
> sudo /etc/init.d/mysql start
> sudo /opt/otrs/bin/Cron.sh start otrs
> (the daemon restarted automatically after a few minutes)
> 
> What else can I do?
> 
> Regards
> -------------------------
> Santiago DIEZ
> Quark Systems & CAOBA
> 23 rue du Buisson Saint-Louis, 75010 Paris
> -------------------------
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