Re: RES: How to remove a invalid address in OTRS 5

Try PostMasterFilter for moving From to Junk Queue where Generic Agent
purges junk on a schedule.

On Dec 7, 2017 8:25 AM, "Edson Richter" <[email protected]> wrote:

> Sorry... incomplete message sent from my faulty mail client!!!
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> Sending again:
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> Hi!
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> Using OTRS 5.0.25 on Linux with MySQL.
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> In our ticket system, we would like our team to respond tickets for
> company e-mails only.
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> The team has been warned to remove invalid adresses, but nevertheless, I
> also would like to add a rule for OTRS to automatically remove any address @
> gmail.com, @hotmail.com, @outlook.com (the most obvious).
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> I know this is not perfect, but I can add more @domains later, making it
> more precise.
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> Can this be accomplishd in OTRS? Can I create a database trigger that
> strip this from the tickets?
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> Your help will be higly appreciated.
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> Regards,
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> Edson
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