RES: RES: How to remove a invalid address in OTRS 5

I see, but then I’ve the following problem: in same ticket I’ve valid and invalid adresses. I would like to strip out the invalid ones, and keep the rest for process.

Is there a way to strip out the invalid addreses?

Thanks,

Edson


________________________________
De: otrs <[email protected]> em nome de Gerald Young <[email protected]>
Enviado: Thursday, December 7, 2017 11:36:49 AM
Para: User questions and discussions about OTRS.
Assunto: Re: [otrs] RES: How to remove a invalid address in OTRS 5

Try PostMasterFilter for moving From to Junk Queue where Generic Agent purges junk on a schedule.

On Dec 7, 2017 8:25 AM, "Edson Richter" <[email protected]<mailto:[email protected]>> wrote:
Sorry... incomplete message sent from my faulty mail client!!!

Sending again:


Hi!

Using OTRS 5.0.25 on Linux with MySQL.

In our ticket system, we would like our team to respond tickets for company e-mails only.
The team has been warned to remove invalid adresses, but nevertheless, I also would like to add a rule for OTRS to automatically remove any address @gmail.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgmail.com&data=02%7C01%7C%7C9c099a0fb4d1463653b408d53d779b15%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636482506270967034&sdata=5Q8w%2FZN698vOQdry7AJmkpm0dugb2YuyiKsfEdueBlo%3D&reserved=0>, @hotmail.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhotmail.com&data=02%7C01%7C%7C9c099a0fb4d1463653b408d53d779b15%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636482506270967034&sdata=%2F6TyQsc1veEj0JQKhXdLWNuUWDRzFHdIW83V4fo1d8A%3D&reserved=0>, @outlook.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Foutlook.com&data=02%7C01%7C%7C9c099a0fb4d1463653b408d53d779b15%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636482506270967034&sdata=9nSFnM506NRX9GeYzcfSdYPqa6bFm5rIxZqdKW3O0LQ%3D&reserved=0> (the most obvious).

I know this is not perfect, but I can add more @domains later, making it more precise.
Can this be accomplishd in OTRS? Can I create a database trigger that strip this from the tickets?

Your help will be higly appreciated.

Regards,

Edson

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