Upgrade existing OTRS 6 to a newer OTRS 6 version on Fedora 27

This upgrade procedure has been tested on Fedora 27, upgrading an existing OTRS 6 (6.0.2) version to a newer OTRS 6 (6.0.3) version. It has been used twice successfully. Hope this is of help for someone.

Open a terminal.

Run the following as "root":

sudo -i
systemctl stop crond.service
systemctl stop httpd.service

Run the following as "otrs" user:

su - otrs
cd /opt/otrs/
bin/Cron.sh stop
bin/otrs.Daemon.pl stop
exit

Run the following as "root":

cd /opt/
ls
rm otrs-6.0.2-03.noarch.rpm
ls
curl http://ftp.otrs.org/pub/otrs//RPMS/fedora/26/otrs-6.0.3-02.noarch.rpm -o otrs-6.0.3-02.noarch.rpm
ls
rpm -Uvh otrs-6.0.3-02.noarch.rpm
systemctl start httpd.service
systemctl start crond.service

Run the following as "otrs" user:

su - otrs
cd /opt/otrs/
bin/otrs.Daemon.pl start
bin/Cron.sh start

The OTRS 6 has now been updated to a  newer OTRS 6 version

Regards

Rudolf Bargholz

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