Re: Customer Information from LDAP in OTRS6

Hi Ralf
 
- Ralf Hildebrandt schrieb:
> I'm already successfully fetching "Customer Information" in the
> AgentTicketZoom View from our LDAP server -- in OTRS5.
>
> With a newly setup OTRS6, I made the changes to ./Kernel/Config.pm
> (simply copying them over from otrs5) yet the "Customer Information"
> widget in the AgentTicketZoom stays empty.

First you should check the logfiles.
There are some changes in the format 5/6, so also check
[1]http://doc.otrs.com/doc/manual/developer/6.0/en/html/package-porting.html#packge-porting-5-to-6-configuration-files

and I would recommend to take the values from
/opt/otrs/Kernel/Config/Defaults.pm (OTRS6) and not copy/paste from 5.

In summary it works similar to 5. Did you check for code changes you
did in 5, but not ported to 6 ?

--
Florian


[1] http://doc.otrs.com/doc/manual/developer/6.0/en/html/package-porting.html#packge-porting-5-to-6-configuration-files

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