Re: Customer Information from LDAP in OTRS6

* Ralf Hildebrandt <[email protected]>:
> I'm already successfully fetching "Customer Information" in the
> AgentTicketZoom View from our LDAP server -- in OTRS5.
> 
> With a newly setup OTRS6, I made the changes to ./Kernel/Config.pm
> (simply copying them over from otrs5) yet the "Customer Information"
> widget in the AgentTicketZoom stays empty. 
> 
> Is there a "System Configuration" option I need to set?

I can use the LDAP info in teh "Customer User address book" and in
all email fields (it's filling in data from LDAP). But the widget
stays empty.

-- 
Ralf Hildebrandt                   Charite Universitätsmedizin Berlin
[email protected]        Campus Benjamin Franklin
https://www.charite.de             Hindenburgdamm 30, 12203 Berlin
Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155
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