Re: Search issue in otrs6
Manuel Martínez Valls <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Any idea? Regards, Manuel Martínez El 24/01/18 a las 13:23, Manuel Martínez Valls escribió: > > Hi, > > There's another difference between otrs5 and otrs6 in searchs. > > In otrs5 when we did a fulltext search it looked at subject, from, to, > etc. It was so easy (and a bit slow) for agents to do a simple search > without specifying more filters. Now it works different, and I still > don't know how it works, but if I know that I'm looking for a ticket > from somebody with a known name, the best way to look for it is using > "Customer ID (complex search)". > > Can you please explain me the differences between the fulltext search > in otrs5 and 6? Excuse me if it is already documented, I have not find > info related to this question. > > Moreover, is the behaviour of the fulltext search configurable? > > Regards, > > Manuel Martínez --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs