OTRS 5 - Hiding fields from Create New Phone Ticket screen

Willian Silva <[email protected]> Fri, 13 Jul 2018 11:09:22 -0300

Newsgroups	gmane.comp.otrs.user
Message-ID	<CA+JzgjALD3Th-jOCk69JuJe0H4mQJyZootPm1BWvjS7fLNGz7w@mail.gmail.com>

Hi guys.

How can I hide fields like: Service, SLA, Owner, Responsible from the new
phone ticket screen ?

I wanna hide this for certain agents / roles. Is it possible ?


Best regards,

Willian Silva.

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