Re: OTRS 5 - Hiding fields from Create New Phone Ticket screen

Hi,

- Willian Silva wrote:    > How can I hide fields like: Service, SLA, Owner,
Responsible from
> the new phone ticket screen ?
> I wanna hide this for certain agents / roles. Is it possible ?

You can not hide these fields in the new phone screen without coding.
You can use process dialogues, if needed.

--
Florian

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