Re: Merge tickets that start with same string
Gerald Young <[email protected]> Thu, 29 Nov 2018 07:53:10 -0500
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKk-oUJ7isOY42QiA03JhzvR1VhooAL3yo0wS2vf8on9kdHiXg@mail.gmail.com> |
Maybe search, checkbox and bulk actions may be useful. On Thu, Nov 29, 2018, 7:16 AM William Edwards <[email protected] wrote: > I have imported tickets from our previous ticket system into OTRS. Every > single reply is its own ticket with one article right now. > > I need to merge these replies together into the tickets that they are > about to complete the migration. Each ticket starts with a ticket number. > Looking at the ticket number and merging every ticket that starts with that > in the subject would do the trick. > > Before I start typing this: has anyone made a tool to achieve this before > so I don’t have to reinvent the wheel? > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs