Re: Merge tickets that start with same string

For 8000 tickets? :)

Met vriendelijke groet, with kind regards,
William Edwards
Cyberfusion - Hosting voor webbureaus en bedrijfskritische applicaties


W. https://www.cyberfusion.nl/
E. [email protected]
T. 040 - 711 44 96



 From:   Gerald Young <[email protected]> 
 To:   User questions and discussions about OTRS. <[email protected]> 
 Sent:   29/11/2018 1:53 PM 
 Subject:   Re: [otrs] Merge tickets that start with same string 


Maybe search, checkbox and bulk actions may be useful. 


On Thu, Nov 29, 2018, 7:16 AM William Edwards <[email protected] wrote:
I have imported tickets from our previous ticket system into OTRS. Every single reply is its own ticket with one article right now.
 
 I need to merge these replies together into the tickets that they are about to complete the migration. Each ticket starts with a ticket number. Looking at the ticket number and merging every ticket that starts with that in the subject would do the trick.
 
 Before I start typing this: has anyone made a tool to achieve this before so I don’t have to reinvent the wheel?
 
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