Re: otrs.GenerateDashboardStats.pl maxing out CPU

On 1/22/2019 12:59 PM, Nick Bright wrote:
> How can I determine what otrs.GenerateDashboardStats.pl is doing 
> that's maxing out my CPU - this is causing poor UI response for my 
> agents working tickets.
>
> System is CentOS 6 with OTRS 3.3 (yes, I know it's old).
>
> When I take a look at strace for the PID, it's constantly doing
>
> stat("/etc/localtime", {st_mode=S_IFREG|0644, st_size=3543, ...}) = 0
>
> I've kill -9'd the PID for now, but it's re-occurring every hour or 
> so; I'd guess from the OTRS Scheduler.
>
> Any suggestions on how to identify?
>
As I expected, the issue came back in the last 90 minutes while I was 
AFK. I did see this in the log:

Tue Jan 22 14:05:03 2019 	notice 	OTRS-otrs.GenerateDashboardStats.pl-10 
	Removed PID (GenerateDashboardStats/support.valnet.net/32087, because 1 
hour old!

This is the PID currently maxing out the CPU, so it looks like OTRS also 
abandoned the task after an hour.

-- 
-----------------------------------------------
-  Nick Bright                                -
-  Vice President of Technology               -
-  Valnet -=- We Connect You -=-              -
-  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
-  Web http://www.valnet.net/                 -
-----------------------------------------------
- Are your files safe?                        -
- Valnet Vault - Secure Cloud Backup          -
- More information & 30 day free trial at     -
- http://www.valnet.net/services/valnet-vault -
-----------------------------------------------

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs