One OTRS server dealing with two URL/DNS ?

Hi all !

I am wondering if it is possible to configure OTRS to deal with two different URL ?
For example, I installed one OTRS server on www.otrs.example.com<http://www.otrs.example.com> and I would like to use the same OTRS service on www.ticket.example.com<http://www.ticket.example.com>.

I would like to be sure that customers dealing with www.ticket.example.com<http://www.ticket.example.com> won’t be annoyed by links pointing to www.otrs.example.com<http://www.otrs.example.com> in the replies.

First of all, I created two distinct queues.
Then, I created two distinct groups both for agents and customers.
I created two distinct email addresses (both for receiving and sending).
I can add a DNS entry to point to the public IP where my OTRS server is hosted.
But, can I configure OTRS to deal with those two DNS entries/URL ?

Thanks,


[cid:[email protected]]

Egareg JAOUEN
Ingénieur Recherche&Développement
Tel : +33 2 31 35 34 81 │ [email protected]<mailto:[email protected]>

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