Re: otrs-6.0.16 installation issue on Ubuntu 18.10

Hi sneharajr,

look your apache configuration :)

/opt/otrs/Kernel/.....

/home/otrs/bin/cgi-bin/installer.pl <http://installer.pl/>

The correct path must be /opt/otrs/... Greetings Uwe


Am 08.03.2019 um 16:19 schrieb sneharajr:
>
> Hi Team,
>
> i am trying to install OTRS 6.x on ubuntu OS. when i am trying to 
> access http://x.x.x.x/otrs/installer.pl i am getting following error.
>
> Can you please advise how to fix the flowing issue. instillation 
> reference https://doc.otrs.com/doc/manual/admin/6 ... -otrs.html 
> <https://doc.otrs.com/doc/manual/admin/5.0/en/html/manual-installation-of-otrs.html>
>
> [Fri Mar 08 12:52:32.168676 2019] [:error] [pid 15895:tid 
> 139620746376960] Can't locate Kernel/System/Web/InterfaceInstaller.pm 
> in @INC (you may need to install the 
> Kernel::System::Web::InterfaceInstaller module) (@INC contains: 
> /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. 
> /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl 
> /usr/local/lib/x86_64-linux-gnu/perl/5.26.2 
> /usr/local/share/perl/5.26.2 /usr/lib/x86_64-linux-gnu/perl5/5.26 
> /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.26 
> /usr/share/perl/5.26 /usr/local/lib/site_perl /etc/apache2) at 
> /home/otrs/bin/cgi-bin/installer.pl <http://installer.pl/> line 
> 31.\nBEGIN failed--compilation aborted at 
> /home/otrs/bin/cgi-bin/installer.pl <http://installer.pl/> line 31.\n
>
> otrs@~/bin$ ./otrs.CheckModules.pl <http://otrs.checkmodules.pl/>
> o Apache::DBI......................ok (v1.12)
> o Apache2::Reload..................ok (v0.13)
> o Archive::Tar.....................ok (v2.24)
> o Archive::Zip.....................ok (v1.63)
> o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
> o Crypt::SSLeay....................ok (v0.73_06)
> o Date::Format.....................ok (v2.24)
> o DateTime.........................ok (v1.50)
> o DBI..............................ok (v1.641)
> o DBD::mysql.......................ok (v4.050)
> o DBD::ODBC........................ok (v1.59)
> o DBD::Oracle......................Not installed! (optional - Required 
> to connect to a Oracle database.)
> o DBD::Pg..........................ok (v3.7.4)
> o Digest::SHA......................ok (v5.96)
> o Encode::HanExtra.................ok (v0.23)
> o IO::Socket::SSL..................ok (v2.060)
> o JSON::XS.........................ok (v3.04)
> o List::Util::XS...................ok (v1.46_02)
> o LWP::UserAgent...................ok (v6.26)
> o Mail::IMAPClient.................ok (v3.39)
> o IO::Socket::SSL................ok (v2.060)
> o Authen::SASL...................ok (v2.16)
> o Authen::NTLM...................ok (v1.09)
> o ModPerl::Util....................ok (v2.000010)
> o Net::DNS.........................ok (v1.17)
> o Net::LDAP........................ok (v0.65)
> o Template.........................ok (v2.27)
> o Template::Stash::XS..............ok (undef)
> o Text::CSV_XS.....................ok (v1.36)
> o Time::HiRes......................ok (v1.9741)
> o XML::LibXML......................ok (v2.0132)
> o XML::LibXSLT.....................ok (v1.96)
> o XML::Parser......................ok (v2.44)
> o YAML::XS.........................ok (v0.74)
> -- 
> Regards,
>
> sneharajr
>
>
> Look before you leap and Think before you speak
>
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-- 
einraumwerk / OFORK

Uwe Dieckmann
Meeräckerstraße 30
68163 Mannheim

Tel: +49 (0)622 - 860 859 45
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Email: [email protected]

http://einraumwerk.de
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