Re: otrs-6.0.16 installation issue on Ubuntu 18.10
sneharajr <[email protected]> Fri, 8 Mar 2019 21:40:51 +0530
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAK37bcYKFrQ5y9XJ=rmYRcVGbPcbA=kydbh=NAqGcj1G7xqq0w@mail.gmail.com> |
Hi Uwe,
I am using tar bundle to deploy the otrs. As part of the configuration i
have created a new user otrs and set the home directory as /home/otrs with
apache configuration point to new home folder.
Let me know if any modification required.
root@localhost:/home/otrs/bin/cgi-bin# ls /home/otrs/bin/cgi-bin
app.psgi customer.pl index.pl installer.pl nph-genericinterface.pl
public.pl rpc.pl
*apache-otrs.conf below*
# --
# added for OTRS (http://otrs.org/)
# --
ScriptAlias /otrs/ "/home/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/home/otrs/var/httpd/htdocs/"
<IfModule mod_perl.c>
# Setup environment and preload modules
Perlrequire /home/otrs/scripts/apache2-perl-startup.pl
# Reload Perl modules when changed on disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
# general mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Order allow,deny
Allow from all
</IfModule>
</Location>
# mod_perl2 options for GenericInterface
<Location /otrs/nph-genericinterface.pl>
PerlOptions -ParseHeaders
</Location>
</IfModule>
<Directory "/home/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Order allow,deny
Allow from all
</IfModule>
<IfModule mod_filter.c>
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/html text/javascript
application/javascript text/css text/xml application/json text/json
</IfModule>
</IfModule>
</Directory>
<Directory "/home/otrs/var/httpd/htdocs/">
AllowOverride None
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Order allow,deny
Allow from all
</IfModule>
<IfModule mod_filter.c>
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/html text/javascript
application/javascript text/css text/xml application/json text/json
</IfModule>
</IfModule>
# Make sure CSS and JS files are read as UTF8 by the browsers.
AddCharset UTF-8 .css
AddCharset UTF-8 .js
# Set explicit mime type for woff fonts since it is relatively new and
apache may not know about it.
AddType application/font-woff .woff
</Directory>
# Allow access to public interface for unauthenticated requests on systems
with set-up authentication.
# Will work only for RegistrationUpdate, since page resources are still not
be loaded.
# <Location /otrs/public.pl>
# <IfModule mod_version.c>
# <IfVersion < 2.4>
# Order allow,deny
# Allow from all
# </IfVersion>
# <IfVersion >= 2.4>
# Require all granted
# </IfVersion>
# </IfModule>
# <IfModule !mod_version.c>
# Order allow,deny
# Allow from all
# </IfModule>
# </Location>
<IfModule mod_headers.c>
# Cache css-cache for 30 days
<Directory "/home/otrs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
# Cache css thirdparty for 4 hours, including icon fonts
<Directory "/home/otrs/var/httpd/htdocs/skins/*/*/css/thirdparty">
<FilesMatch "\.(css|CSS|woff|svg)$">
Header set Cache-Control "max-age=14400 must-revalidate"
</FilesMatch>
</Directory>
# Cache js-cache for 30 days
<Directory "/home/otrs/var/httpd/htdocs/js/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
# Cache js thirdparty for 4 hours
<Directory "/home/otrs/var/httpd/htdocs/js/thirdparty/">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=14400 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>
# Limit the number of requests per child to avoid excessive memory usage
MaxRequestsPerChild 4000
On Fri, Mar 8, 2019 at 9:05 PM Uwe Dieckmann <[email protected]> wrote:
> Hi sneharajr,
>
> look your apache configuration :)
>
> /opt/otrs/Kernel/.....
>
> /home/otrs/bin/cgi-bin/installer.pl
>
> The correct path must be /opt/otrs/...
>
> Greetings Uwe
>
>
> Am 08.03.2019 um 16:19 schrieb sneharajr:
>
>
> Hi Team,
>
> i am trying to install OTRS 6.x on ubuntu OS. when i am trying to access
> http://x.x.x.x/otrs/installer.pl i am getting following error.
>
> Can you please advise how to fix the flowing issue. instillation reference https://doc.otrs.com/doc/manual/admin/6
> ... -otrs.html
> <https://doc.otrs.com/doc/manual/admin/5.0/en/html/manual-installation-of-otrs.html>
>
> [Fri Mar 08 12:52:32.168676 2019] [:error] [pid 15895:tid 139620746376960]
> Can't locate Kernel/System/Web/InterfaceInstaller.pm in @INC (you may need
> to install the Kernel::System::Web::InterfaceInstaller module) (@INC
> contains: /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib
> /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/
> /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.26.2
> /usr/local/share/perl/5.26.2 /usr/lib/x86_64-linux-gnu/perl5/5.26
> /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.26 /usr/share/perl/5.26
> /usr/local/lib/site_perl /etc/apache2) at /home/otrs/bin/cgi-bin/
> installer.pl line 31.\nBEGIN failed--compilation aborted at
> /home/otrs/bin/cgi-bin/installer.pl line 31.\n
>
> otrs@~/bin$ ./otrs.CheckModules.pl <http://otrs.checkmodules.pl/>
> o Apache::DBI......................ok (v1.12)
> o Apache2::Reload..................ok (v0.13)
> o Archive::Tar.....................ok (v2.24)
> o Archive::Zip.....................ok (v1.63)
> o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
> o Crypt::SSLeay....................ok (v0.73_06)
> o Date::Format.....................ok (v2.24)
> o DateTime.........................ok (v1.50)
> o DBI..............................ok (v1.641)
> o DBD::mysql.......................ok (v4.050)
> o DBD::ODBC........................ok (v1.59)
> o DBD::Oracle......................Not installed! (optional - Required to
> connect to a Oracle database.)
> o DBD::Pg..........................ok (v3.7.4)
> o Digest::SHA......................ok (v5.96)
> o Encode::HanExtra.................ok (v0.23)
> o IO::Socket::SSL..................ok (v2.060)
> o JSON::XS.........................ok (v3.04)
> o List::Util::XS...................ok (v1.46_02)
> o LWP::UserAgent...................ok (v6.26)
> o Mail::IMAPClient.................ok (v3.39)
> o IO::Socket::SSL................ok (v2.060)
> o Authen::SASL...................ok (v2.16)
> o Authen::NTLM...................ok (v1.09)
> o ModPerl::Util....................ok (v2.000010)
> o Net::DNS.........................ok (v1.17)
> o Net::LDAP........................ok (v0.65)
> o Template.........................ok (v2.27)
> o Template::Stash::XS..............ok (undef)
> o Text::CSV_XS.....................ok (v1.36)
> o Time::HiRes......................ok (v1.9741)
> o XML::LibXML......................ok (v2.0132)
> o XML::LibXSLT.....................ok (v1.96)
> o XML::Parser......................ok (v2.44)
> o YAML::XS.........................ok (v0.74)
> --
> Regards,
>
> sneharajr
>
>
> Look before you leap and Think before you speak
>
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>
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> 68163 Mannheim
>
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--
Regards,
sneharajr
Look before you leap and Think before you speak
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