Re: User accidentally created more than 5000 tickets

Finally I was able to delete these tickets using the generic
agent. But since then our otrs does not send any email. The
communication logs shows again more than 1000 open communications
and the number is constantly growing. Why is otrs queuing these
messages without sending it? Where can I start searching for the
reason?

Mathias

On 30.10.19 10:20, Mathias Waack wrote:

Hi all,

a user created more than 5000 tickets within 3minutes via a web
browser. How can I find out what happened here? And how can I
delete these tickets or move it to a spam queue? I already found
the generic agent, but it tells me there are no tickets matching
my filter criteria (search with the same filter finds all
tickets).

My otrs version is 6.0.14.

Mathias

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