Re: Conditional autoreply possible?

Hi,

06.11.2019 14:37 - Ralf Hildebrandt schrieb:
> We have queues where autoreply is activated.
> But we don't want to reply to vacation autoresponders and the like. 
> Is that possible?

you can try Postmaster Filter for subject and set X-OTRS-Ignore = YES
but then you'll lose the mail. This is the easy (but usually not the
preferred) way.

To specifically filter for the autoresponse requires more deeper tweaking. I
think on specific header/subject handling, setting dynamic fields and trigger
a ticket notification (not a auto response) on that.

AFAIK not an easy one.

--
Florian

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs