Re: LDAP Lookup for Ticket Content

I am using ORTS version 5 . Where agents are not part of any primary group. I too require to assign agents a primary group where roles and duties are as group policies . 

Pls confirm if the latest OTRS Version 7 have this features. 
Regards 

( Arpita Barman) 
Senior Technical Director and HOD( Bhawan Network Coordination and NIC Service Desk) 
National Informatics Centre 
Ministry of Electronics and Information Technology 
A4B3 , NIC HQ, A-Block, C G O Complex ,Lodhi Road, New Delhi 
Contact no 24305400 , Mobile 9810218079 


From: [email protected] 
To: [email protected] 
Sent: Saturday, November 9, 2019 8:26:47 PM 
Subject: [otrs] LDAP Lookup for Ticket Content 

Hi All, 
I am looking for a very specific feature/plugin for LDAP lookup. 

If I understand correctly OTRS is using something like [ https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod | https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod ] for the LDAP auth ? 

Which seems to have the ability to meet my requirements. 

What I would like to do, is an ldap search to query the members of a Group. (Much like it already does for Customer or Agent auth.) 

I would like to list those members in a ticket, somehow and send them out as a notification. 

Would someone be able to help guide in me the right direction to solve this? 

Many thanks 
Ant. 



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