Re: How do I set the priority of a ticket (OTRS6)

While viewing an unlocked ticket (or locked ticket you own), on the top 
menu you should have "Back | Print | Priority |People|[...]", click on 
Priority there, then change the Priority dropdown in the ticket settings 
at the top of the pop-up, entering a note below, then clicking Submit at 
the bottom of the window.


This presumes that access isn't disabled via ACL as mentioned in another 
post.


On 12/11/2019 6:15 AM, Ralf Hildebrandt wrote:
> Feeling stupid, but how do I set the priority of a ticket (OTRS6) in
> the webinterface?
>
> I do see a "grey rectangle" indicating priority 3 ("normal") but I
> can't seem to alter that.
>
> Ralf Hildebrandt
> Charité - Universitätsmedizin Berlin
> Geschäftsbereich IT | Abteilung Netzwerk
>
> Campus Benjamin Franklin (CBF)
> Haus I | 1. OG | Raum 105
> Hindenburgdamm 30 | D-12203 Berlin
>
> Tel. +49 30 450 570 155
> [email protected]
> https://www.charite.de
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