Re: Can not open S/MIME encrypted E-Mails

Hi Matthias,

> Have you updated to 6.0.19 just recently and maybe copied the certificates with the root user? The otrs.SetPermissions.pl script sometimes misses not standard folder or I copied the certificates after that.
I have checked the permissions of the certificates and the corresponded 
directories. They are correctly set:


> otrs@otrs:/opt/otrs$ ls -l ssl/
> total 8
> drwxrwsr-x 2 otrs www-data 4096 Jul  8 10:23 certs
> drwxrwsr-x 2 otrs www-data 4096 Jul  8 10:23 private

> otrs@otrs:/opt/otrs$ ls -l ssl/*
> ssl/certs:
> total 8
> -rw-rw---- 1 otrs www-data 2385 Jul  8 10:23 XXXXXX.0
> -rw-rw---- 1 otrs www-data 1968 Jun 26 07:55 XXXXX.0
>
> ssl/private:
> total 16
> -rw-rw---- 1 otrs www-data 1928 Jul  8 10:23 XXXXXX.0
> -rw-rw---- 1 otrs www-data   12 Jul  8 10:23 XXXXXX.0.P
> -rw-rw---- 1 otrs www-data 1834 Jun 26 07:55 XXXXXX.0
> -rw-rw---- 1 otrs www-data    8 Jun 26 07:55 XXXXXX.0.P


Kind regards,
Kevin

Am 08.07.19 um 15:10 schrieb [email protected]:
> Hey Kevin,
>
> I think we had this problem once, because we had an ACL issue. Make sure the otrs user and the www-data group have read access to it. Sometimes, _too many_ privileges can produce issues as well.
>
> Have you updated to 6.0.19 just recently and maybe copied the certificates with the root user? The otrs.SetPermissions.pl script sometimes misses not standard folder or I copied the certificates after that.
>
> Hope that helps.
>
>
> Kind regards,
> Matthias
>
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