Re: LDAP Lookup for Ticket Content
Anthony F McInerney <[email protected]> Thu, 19 Dec 2019 15:08:05 +0000
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CALoKiCqGGh+fsr2at_BrDm+HHRf2gszhF6yP9t6foeWDXb3nXQ@mail.gmail.com> |
--===============1619333221092305277== Content-Type: multipart/alternative; boundary="0000000000004f8aab059a0fee5c" --0000000000004f8aab059a0fee5c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just to clarify, 'Add the Members' I mean as text in an article / ticket entry, not as customers or agents. (and sorry about the previous cc screwup) On Thu, 19 Dec 2019 at 14:56, Anthony F McInerney <[email protected]> wrote: > > Hi Alexis, > > LDAP group. I need to query the current members of the group and add the > members to a ticket. > > Thanks > Ant > > On Thu, 19 Dec 2019 at 14:29, Alexis HAUSER < > [email protected]> wrote: > >> Hi Anthony, >> >> By "Group", do you mean "OTRS Group" or "LDAP Group" ? >> >> Regards >> Alexis >> >> >> ------------------------------ >> *De: *"Anthony F McInerney" <[email protected]> >> *=C3=80: *"otrs" <[email protected]> >> *Envoy=C3=A9: *Samedi 9 Novembre 2019 15:56:47 >> *Objet: *[otrs] LDAP Lookup for Ticket Content >> >> Hi All, >> I am looking for a very specific feature/plugin for LDAP lookup. >> >> If I understand correctly OTRS is using something like >> https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod for the >> LDAP auth ? >> >> Which seems to have the ability to meet my requirements. >> >> What I would like to do, is an ldap search to query the members of a >> Group. (Much like it already does for Customer or Agent auth.) >> >> I would like to list those members in a ticket, somehow and send them ou= t >> as a notification. >> >> Would someone be able to help guide in me the right direction to solve >> this? >> >> Many thanks >> Ant. >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > --0000000000004f8aab059a0fee5c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable <div dir=3D"ltr"><div>Just to clarify, 'Add the Members' I mean as = text in an article / ticket entry, not as customers or agents.</div><div>(a= nd sorry about the previous cc screwup)</div><br><div class=3D"gmail_quote"= ><div dir=3D"ltr" class=3D"gmail_attr">On Thu, 19 Dec 2019 at 14:56, Anthon= y F McInerney <<a href=3D"mailto:[email protected]">[email protected]</a>&= gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0= px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div = dir=3D"ltr"><div dir=3D"ltr"><br></div><div>Hi Alexis,</div><div><br></div>= <div>LDAP group. I need to query the current members of the group and add t= he members to a ticket.</div><div><br></div><div>Thanks</div><div>Ant</div>= <br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Thu= , 19 Dec 2019 at 14:29, Alexis HAUSER <<a href=3D"mailto:alexis.hauser@i= mt-atlantique.fr" target=3D"_blank">[email protected]</a>>= wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px = 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><di= v style=3D"font-family:arial,helvetica,sans-serif;font-size:12pt;color:rgb(= 0,0,0)"><div>Hi Anthony,<br></div><div><br></div><div>By "Group",= do you mean "OTRS Group" or "LDAP Group" ?<br></div><d= iv><br></div><div>Regards<br></div><div>Alexis<br></div><div><br></div><div= ><br></div><hr id=3D"gmail-m_5174451737692297174gmail-m_7158520776182144927= zwchr"><div><b>De: </b>"Anthony F McInerney" <<a href=3D"mailt= o:[email protected]" target=3D"_blank">[email protected]</a>><br><b>=C3=80= : </b>"otrs" <<a href=3D"mailto:[email protected]" target=3D= "_blank">[email protected]</a>><br><b>Envoy=C3=A9: </b>Samedi 9 Novemb= re 2019 15:56:47<br><b>Objet: </b>[otrs] LDAP Lookup for Ticket Content<br>= </div><div><br></div><div><div dir=3D"ltr">Hi All,<div>I am looking for a v= ery specific feature/plugin for LDAP lookup.</div><br><div>If I understand = correctly OTRS is using something like=C2=A0<a href=3D"https://metacpan.org= /pod/distribution/perl-ldap/lib/Net/LDAP.pod" target=3D"_blank">https://met= acpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod</a>=C2=A0for the LDAP= auth ?=C2=A0</div><br><div>Which seems to have the ability to meet my requ= irements.</div><br><div>What I would like to do, is an ldap search to query= the members of a Group. (Much like it already does for Customer or Agent a= uth.)</div><br><div>I would like to list those members in a ticket, somehow= and send them out as a notification.</div><br><div>Would someone be able t= o help guide in me the right direction to solve this?</div><br><div>Many th= anks</div><div>Ant.</div><br><br></div> <br>---------------------------------------------------------------------<b= r>OTRS mailing list: otrs - Webpage: <a href=3D"http://otrs.org/" target=3D= "_blank">http://otrs.org/</a><br>Archive: <a href=3D"http://lists.otrs.org/= pipermail/otrs" target=3D"_blank">http://lists.otrs.org/pipermail/otrs</a><= br>To unsubscribe: <a href=3D"http://lists.otrs.org/mailman/listinfo/otrs" = target=3D"_blank">http://lists.otrs.org/mailman/listinfo/otrs</a><br></div>= </div></div></blockquote></div></div> </blockquote></div></div> --0000000000004f8aab059a0fee5c-- --===============1619333221092305277== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --===============1619333221092305277==--